We1win88 Privacy Policy – Malaysia Member Personal Data Protection

1 Introduction and Our Commitment

We1win88 takes your privacy seriously. As an online betting platform serving the needs of Malaysian users, we understand that your trust depends on how we manage the information you provide to us.

This Privacy Policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. We are committed to ensuring that your personal data is:

• Collected only for legitimate purposes that have been made known to you.
• Processed fairly, transparently, and responsibly at all times.
• Protected against unauthorised access, disclosure, alteration, or destruction.
• Not retained longer than necessary for the original purpose of its collection.
• Not sold to any third party for marketing purposes without your explicit consent.

We encourage you to read this document carefully and to contact our team should you have any questions or concerns regarding your privacy.

2 Personal Data We Collect

We1win88 collects various types of personal data depending on how you interact with our platform. Below is a summary of the data we collect:

2.1 Data You Provide Directly

• Identity Information: Full name, national identity card number (MyKad), date of birth, gender and identity document images for KYC verification purposes.
• Contact Information: Email address, mobile phone number, and residential address.
• Financial Information: Bank account number, bank name and digital wallet details for deposit and withdrawal processing purposes.
• Account Eligibility: Username and password (stored in encrypted form — unreadable by anyone, including our staff).

2.2 Data Collected Automatically

• Usage Data: Betting history, game types played, session times and duration, configured limits and promotional activity.
• Technical Data: IP address, device type, operating system, browser type, screen resolution, and mobile app diagnostic data.
• Cookie Data: Session information, language preferences, display settings and analytics data collected through cookies and similar technologies.

3 How We Use Your Data

The data we collect is used solely for legitimate purposes directly related to the provision of our services. Specifically, we use your data to:

We will not use your data for any purpose other than those stated above without obtaining your prior consent.

4 Data Sharing and Disclosure

We1win88 does not sell your personal data to any third party. However, in certain situations, we may need to share some of your data with the following parties:

4.1 Third-Party Service Providers

We work with trusted service providers to support platform operations, including payment processors, KYC service providers, data hosting companies, and analytics providers. All third parties are subject to strict data protection agreements and are only permitted to process your data according to our instructions.

4.2 Legal Requirements

We may disclose your data to government authorities, law enforcement agencies, or regulatory bodies where required by law, court order, or to fulfil our obligations under anti-money laundering (AML) and counter-terrorism financing (CFT) legislation.

4.3 Business Transfers

In the event of a merger, acquisition or sale of company assets, user data may be transferred as part of that transaction. You will be notified in advance via email or an in-platform notice should this occur.

5 Data Security and Protection Measures

Protecting your personal data is a responsibility we take very seriously. we1win88 implements a range of technical and organisational security measures to keep your data safe at all times:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected using the same industry-level encryption employed by leading banking institutions.
• Secure Data Storage: Personal data is stored on servers protected by layered access controls, firewalls, and intrusion detection systems (IDS) operating 24/7.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA to add an extra layer of protection to their accounts.
• Regular Security Audits: We conduct regular penetration testing and security audits to identify and address any system vulnerabilities.
• Staff Training: Our staff who handle personal data receive regular data protection training and are bound by strict confidentiality obligations.
• Minimum Access Control: Only staff who require access to specific data to perform their duties are granted permission, based on the principle of least privilege.

While we take all reasonable measures, no security system can be guaranteed 100% safe. In the event of any data breach affecting your information, we will notify you within the timeframe required by applicable law.

6 Cookies and Tracking Technologies

We1win88 uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Preference Cookies: Save your settings such as preferred language, configured wagering limits and display preferences so you do not need to reconfigure them each time.
• Analytical Cookies: Help us understand how members use the platform, which pages are visited most frequently and where users encounter difficulties, so we can continuously improve our services.
• Marketing Cookies: Used to display relevant offers and promotions to you based on your interests and activity on the platform. You may opt out of these cookies.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of our platform.

7 Your Rights Regarding Personal Data

Under the Personal Data Protection Act 2010 and our own policies, you have the following rights regarding your personal data that we hold:

To exercise any of the above rights, please contact us via email at [email protected] or via our platform's Live Chat. We will process your request within 30 business days.

8 Data Retention Period

We1win88 retains your personal data for as long as necessary to fulfill the purpose of its collection or as required by applicable law. Our data retention guidelines are as follows:

• Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure for audit purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's tax and AML legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in accordance with the Anti-Money Laundering Act requirements.
• Support Communication Logs: Retained for 2 years after a case is resolved for reference and service improvement purposes.
• Analytics and Cookie Data: Session data is automatically deleted after the session expires; aggregated analytics data is retained in anonymised form for 2 years.

Upon expiry of the applicable retention period, your personal data will be securely deleted or converted into an anonymised format that can no longer be linked back to you.

9 Changes to the Privacy Policy

We1win88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons. Any material changes will be communicated to you via:

• A clear notice on our platform's home page at least 14 days before the changes take effect.
• Email sent to the address registered in your account.
• A pop-up notice upon login requesting confirmation of your acceptance.

Your continued use of the we1win88 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. The "Updated" date at the top of this page will always reflect the latest version of this document.

If you do not agree with the changes made, you may close your account by contacting our support team before the changes take effect.

10 Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our data protection team is ready to assist.

• Privacy Email: [email protected]
• Response Time: Privacy-related enquiries are prioritised and typically responded to within 3–5 business days.
• Live Chat: Available 24/7 for general inquiries related to privacy and account security.

For formal privacy complaints, please include "Privacy Complaint" in your email subject line along with your account number and a detailed description of your concern. We will respond and resolve complaints within 30 business days.